Elizabeth Scott

Review of Ballantyne Limousine LLC

DO NOT USE! I booked a black on black limo for his...

DO NOT USE! I booked a black on black limo for his birthday and I was sent a old rusted up limo that was all dented up on the outside badly.

I rented a limo for a nice experience for his birthday and that is not what I got.

The driver was very nice and polite.

But the limo was not nice at all! It was old, outside had dents and dings, rust on the outside. The doors didn t even stay open unless someone held them open. The interior was old and you had to push so hard on the buttons to make anything work. The car bounced so much because the car was old and probably needs new shocks. Hard to enjoy drinks or anything while inside the limo because it bounced so much. The tint was stretched out and lifted in places. They limo was extremely dated and worn out and not what I was expecting at all. I never would have thought I would be sent a car like that when you rent a limo. My car is nicer than the limo that was sent. I was really looking forward to a fun surprise for him and I was embarrassed when I saw the condition of the limo. But we all went in it because I already bought tickets for the six of us for a play and then dinner after.

The total I paid was $525 and I gave the driver a $20 tip. Had the limo for six hours.

I am extremely extremely disappointed with the car that was sent. I was embarrassed by the condition of the limo and that was my birthday surprise to him.

I called and emailed the owner Emil about my experience. He was not helpful to resolve my issue and only offered me back $75 dollars as a refund. Extremely rude on the phone. Don t use Ballantyne Limo, search elsewhere!