On arrival we was greeted and shown to our room we...

On arrival we was greeted and shown to our room we was told we had room 1 but was upgraded to room 7 a family room ( that s the reason we booked because we was on the first floor near everything the room was basic we unpacked we tried to obtain WiFi which we read it was available throughout the hotel couldn t pick up a signal at all all our mobile phones had no service tried to put the tv on and only 5 channels my son wasn t happy has he loves to play on his tablet was disappointing we had booked for 2 nights but we didn t want to stay another night so ended up getting a refund