I called to make a reservation for my wife's birth...

I called to make a reservation for my wife's birthday and they stated that they do not teke reservations unless you book a party on line. I went on-line and filled out a resservation/party request and was told a sales/party coordiantor would contact me. They never did. The only option at that point was to show up and wait for an available lane. This is really a poor quality of service and a terrible way to handle new business because the very first experience usually dictates the overall experience. They will have to work twice as hard once you arrive, if you do at all, to overcome the crappy first contact.