Delano Verdeen Review of Rotana
I honestly enjoy the Rotana group of Hotels. I hav...
I honestly enjoy the Rotana group of Hotels. I have recently visited the BEACH ROTANA, Abu Dhabi. This was based on the recommendation of a friend and his family who booked in with us. In short he had a horrible experience from the service desk, I stood there and overhead a conversation and was happy I was not the one being threatened with we will charge an extra day to your card if you do not check out by 13:00
We requested (upon arrive) to have a later check out as we had to take the car away, let the family relax before we leave.
1) They refused ARROGANTLY to offer a sensible late check out.
2) They were just not trying to be understanding at all with any request.
3) Bedding was thin, useless and cheap no extra duvet available.
4) The worst was the reply: I am being kind to you to give till 13:00 to check out
On pool area access, they question you every time (4 times) that morning.
Are you staying with us ?
What is your room number ?
Can you tell me under whose name it is book ?
In short I use to enjoy it and will return to familiar grounds but not to BEACH ROTANA. Please avoid if you can.
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