Courtney Bliss

Review of Alyeska Resort & The Hotel Aly...

Absolutely horrific organization. What used to be ...

Absolutely horrific organization. What used to be an upscale destination of relaxation is now a desperate and mismanaged circus.
I came to Alaska with the intention visiting Alyeska for a one night ski and stay package. I ended up very sick and found out I have pneumonia. At 24 hours notice before our stay, I called to request a cancellation and refund of our stay due to illness. I spent an hour on the phone and talked to multiple people, in particular Michael Gray who states he is the Director of Revenue Management.
We spoke at length and I shared with him what was going on. He instructed that since they are a destination hotel, they cannot easily rebook the stay (which might be a lot easier should they decide to treat their prospective guests with a bit more respect). He then stated that if I was to provide medical documentation that I am unable to travel outside Anchorage due to my health that we would be fully refunded the reservation costs.
I have since been to my (former) primary care doctor, and she has written up fully that I am unable to travel outside of Anchorage due to having pneumonia. I sent the letter over per their request (as did the medical provider).
Michael Gray as a representative of Alyeska Hotel now states that because the Note didn t come from a hospital they will not honor their word. The note is on letterhead from my primary medical doctor who treats my immune compromised status post cancer- and they are refusing to refund our money b/c the letter didn t come from a hospital.

We have now begun working with our credit card company s dispute legal team (plus our personal family attorney) as we have recorded documentation of their request for the medical
Note AND we have the actual medical note in hand, along with the support and assistance of my doctor.

A company THIS desperate to bully and harass and be so inflexible and outright LIARS over $412.00 is a company that should be avoided at all costs.

I m sad what was once a respected and desireable Resort destination in Alaska is now such a gross and sad representation of a dying model of doing business : lie, cheat and steal to get ahead.