Food is not bad but the customer service is rude a...

Food is not bad but the customer service is rude and staff totally unprofessional. The customer is never right in this mom & pop place.
Tonight I saw the handy man packing white steamed rice into containers on the side while wearing no gloves.
After a very long wait for an entree to go I inquired as to what was taking so long. I then learned my ticket had been misplaced. Ok, no problem but when I complained about the long wait for 1 small order to go, an older woman there yelled at me after I repeated my order to 3 people who asked me!!
In the end I asked for and received my refund.
The undue wait I could handle. The hostile yelling no one deserves.