I have been a patient for 5 months with Dr. Barret...

I have been a patient for 5 months with Dr. Barrett who has been very patient and understanding to my needs. He actually listens to what I say. However one of the nurses there[Shala]
who is in charge of filing the forms for me to get my pain medicine is not so understanding. I am on disability and have some very serious health issues. All she has to do is contact my insurance company and get the necessary forms approved. For 4 months now she has told me the forms have been approved. Without it I have to pay out of pocket which I cannot afford yet she seems to be very unsympathetic to my needs. After contacting my ins. company I found that she had just contacted them that morning when she had told me the day before that it was approved. Again I had to pay for it myself. I was always courteous to her but when I call she is always rude and short with me. She even hung up on me the last time I spoke with her. A person with that kind of attitude should not be in the medical profession where you are paid to help people.