Went for afternoon tea and was so disappointed! On...

Went for afternoon tea and was so disappointed! On arrival we were kept waiting 15-20 mins despite a number of empty tables which was precedent for the awful service we were about to receive. Not once were we asked if we needed anything unless we sought out a waiter, even when the restaurant started to empty out and we were the handful of remaining tables.
We asked for the bill and asked if we could take away a selection of cakes, the waitress went to take my plate of half-eaten cakes to box up! We declared we wanted fresh cakes and were told this wasnt possible as the kitchen was closed, which no one bothered to tell us about. When we protested and asked to speak to the manager, the waitress eventually came back with new cakes.
Appalling service and attitude. Expected so much better from such an acclaimed establishment. Would never go back and would not recommend to others.