Katrina Ann

Review of Seminole Hard Rock Hotel & Cas...

Very disappointed with our experience when we went...

Very disappointed with our experience when we went to the casino last night after the reopening. Firstly there is supposed to be a clean crew that is ready for any machine that needs to be wipe down, and we barely saw a handful of these people and not one machine was cleaned the entire 5 hours we were there. secondly with the limited number of machines that you can play on they should enforce a no seat saving policy. all around the casino you can find the typical chair leaning against the machine with barely any money or a cell phone holding a spot for somebody that obviously went to do something else. we even saw a fight break out over a machine that was being saved with absolutely no money. I'm going to add a third point and that is with the ATM / Bill breaking / ticket exchange machines. I understand that you have to shut a few of them down for distancing but half of the ones that were open were broken and the other ones had lines of 15 people waiting just to do any of those three options. That completely defeated the point of distancing. We even encountered a machine that just wasn't giving cash for your tickets. I really think they need to relook at most of these issues.