We stayed 4 days, total. Original reservation was...

We stayed 4 days, total. Original reservation was for 3 days prior to the Spring Festival, but the staff were able to extend an additional day to encompass the Lunar New Year. Extremely pleasant staff, very helpful and courteous - from the second we walked into the lobby for check-in until we boarded our outbound ride after checkout. Top notch service in every way!

We ate a number of times at the Wok Too Cafe for breakfast and dinner. The food selection was varied, including western dishes as well as Asian cuisine. The food was well prepared and never a shortage of offerings from which to choose. The food was quite tasty and we found ourselves "stuffed" after almost every meal. Our highest compliments to Rod Szeto, Scott Henderson and the entire staff for making our dinning experiences first rate.

The room was spacious (42sq. m) and laid out in a pleasant and logical manner. The king sized bed was VERY comfortable, as would be expected at a hotel of this caliber, and provided a very good night sleep. The bathroom (washroom) was well stocked and had a soaking tub separate from the shower - several relaxing episodes were had here. Everything worked as it should, and there were plenty of extras/amenities in case they were needed. Marble, marble and more marble - very elegant. We got the Riverview room - a great view of the Pearl River from our floor.

The hotel common areas were IMMACULATE! Very clean and well decorated. Marble everywhere! To quote a friend of mine to whom I showed a picture - "Gorgeous". There were always staff on hand if we needed anything, and they were very pleasant, well presented and eager to help. This is the kind of service that Shangri-la is known for!

As an aside, or perhaps part of the core experience, the ability of the staff to speak English was a very comforting and nice addition. To foreigners (such as myself), language barriers can be intimidating or frustrating, particularly after a long flight and when one is exhausted. Our compliments to the staff and management for making the extra effort to break down these barriers and help the guests start their stay off in a relaxing environment!

In short, a great experience and Shangri-la certainly lived up to our expectations (we have stayed in Shangri-la in Guilin and in Mactan, Cebu, Philippines). We will most certainly be back :)