david levy

Review of LEGEND HOTEL (Groupe Elegancia...

Convenient hotel and shameful service !!! Avoid th...

Convenient hotel and shameful service !!! Avoid this hotel, they are thieves, I have never seen such practices in a 4-star hotel, the appearance of a high-end hotel but it remains there !!
I booked one night at this hotel via a reservation platform I arrived in the room at 2am, everything was fine until 4:30 am (2am later) in the morning I decided to go to bed. When I turned the pillows I found many blood stains and foundation on the pillows, there must have been an error when the sheets were changed. So I call the reception to warn them of the situation, the person at the reception tells me that she cannot do anything as if it was something normal, informs me that the cleaning ladies are not there and that he can at best take pillows from the reserve and change them for me, which I find scandalous. Faced with this lack of professionalism we decide to leave the hotel while passing I go to the reception to show the photos of the pillows which tells me that he can not do anything but that they will inform the management. I ask him to go upstairs to certify the facts and verify for himself that the blood dates at least from the last day (dry blood well implanted in the pillow cover) he refuses and tells me that he believes me. In the end, once my girlfriend decides to leave the hotel he offers me a new room but the damage is done and given the situation I think it is normal to leave.
I remind the hotel management who avoids me many times and refuses my refund without informing me accusing me of being a liar and that it was surely me who had bleed since in the register it was indicated that the room had been well made (as if, if the room had been dirty he would have given it to me) refusing to admit their mistakes they make me pass for a liar! I have never seen such an attitude in a hotel, I have already contacted the police and the local court to bring these crooks to justice. The management was incompetent took up to 10 days to remind me when I called them every day and told me that whatever I did he would not reimburse me. this hotel is a shame believe me to avoid it at all costs.
NB: I let you judge for yourself on the photos of the blood on the pillows, while the host accuses my girlfriend of having had her period as if she had had these periods there would have been blood only on the pillows. pillows returned !! lol