I didn't even rent from this management and I stil...

I didn't even rent from this management and I still dislike them. I wrote in an inquiry to a generalized site for tenant living and got a response back from Triplett. I was inquiring as to what my rights were against the management company I was under, and how to go about problems I was having; I got a snotty response telling me that I was demanding too much and I should be nicer, and pretty much kiss butt. All I had done was explain my problems and ask for help. The woman who responded had no customer service skills whatsoever, nor did she help me resolve any of my problems, making it clear she was not qualified to be answering my question in the first place.