Today I was expecting a package that I urgently ne...

Today I was expecting a package that I urgently need.
I am currently injured, have a ligament tear and live on the 3rd floor.
The DPD parcel deliverer rings, I walk to the intercom, admit that this time I can't run as usual because I am injured. Press the button that opens the door below and the employee of the DPD group puts the package down in the hallway, where I can't get there and disappears, I can't even look that fast, he was already gone.
There is no elevator, which means that I now have to walk 3 1/2 floors to get the package, which is too big for me to carry up the stairs with crutches alone. Not difficult, but too big.
What kind of people are there? I hope that he will share the same compassion and willingness to help once he is in such a situation. Maybe he'll learn something from it.