I fell on hard times and I was in contact with the...

I fell on hard times and I was in contact with them and provided all the documents needed and also email to let me know as soon as possible if there were anything missing so I could get it to them. Everytime I called which was once a week each time I was told I need documents and a few times it was the same ones i had provided. I was able to get all the money i needed to be current on my payments. About a week later i get a package in the mail saying my hardship was denied due to lack of documents. The best part the paperwork was dated for the 4th of Feb but yet somehow it was posted dated for the 11th of Feb. Meaning they said it was sent the 4th when really it was sent the 11th. This company is trash and their customer service is worst than trash. Avoid this lender at all cost. I will also be reporting them to the Veterans Affairs.