Gary Colborn

Review of Alignment Healthcare USA, LLC

Just became a member on January 1 2020, I went to ...

Just became a member on January 1 2020, I went to Dr's visit as usual and while there presented my Cards and after filling out paperwork, Dr ordered all prescriptions to be transferred to new mail order pharmacy. three days later I received one of the six I waited three days and nothing more showed up when I called customer service I was told nothing was on order, when I explained that it was impossible cuzz I received one of six ordered the same time, then I was told Dr ordered them to wrong dept,
I went to Dr and she reordered and this time to correct dept, three days later two of the six showed up, I called customer service again and was told this time that they needed approval from insurance and Dr's office before they could be filled. Now I am waiting and I am out.
Alliance Rx Walgreens Prime. sucks
their agents need to be re trained and they need to get their facts together,
I have been taking the same prescriptions for 20 years and always had them mailed to me, this is the first time I've ever had to go through this just for a refill. Alliance sucks, If they don't get their S together soon I will report them to the State Consumer affairs and chance health plans