Leslie Cass

Review of Schomp BMW

We purchased a used 2011 BMW X6 from Schomp on Dec...

We purchased a used 2011 BMW X6 from Schomp on December 30th 2015. At the time we purchased the X6, we were told that for $199/year, we could get the BMW Assist which would give us some added features for the car such as remote unlock. This was interesting to us since Schomp did not have 2 sets of keys for this car and a spare key would have cost us $400+.

I logged onto the BMW website a few days later to sign up for BMW Assist and after putting in the VIN saw a message stating that someone else was already registered for BMW Assist on the car. I thought ok well I'll deal with it later.

Fast forward a month or so and we locked the keys in the car (note to self, with remote keyless entry, if you throw your keys in the trunk with the other doors locked, it locks you out). Called BMW who was kind enough to send a guy in an unmarked, beat up, transmission fluid spewing, 80s Jeep Cherokee out to the meet us at the car and charge us $100 to place a wedge between the window and the door jamb and unlock the car with a stick. Fine.

While we had BMW on the phone, they informed us that as of January 2016, they no longer offer BMW Assist to new customers. They now are calling it BMW Connected Drive and it is only offered on models 2014 and newer. Seriously? Called Schomp that day and said what the hell you said we could get BMW Assist on this car and now we can't? They acted like they never heard that before in their lives. "Really?" They said they would try to contact BMW to get us added to the Assist program, but I seriously doubt they did. They never followed up with us about it. So since we apparently can't get that, can you get us a 2nd key? They said they tried contacting the previous owner to see if they had it and no, they can't get us a second key. However, they're more than happy to sell us one at 'cost' which saved us about $50. Feeling desperate now, we ordered it.

Meanwhile, the car has started having problems. It stalls, there's a rattle beneath the car like something is loose, and oh yeah, the service light comes on. ?? We still have the temporary tags on it! When we took it to Schomp to get the key programmed, we asked them to look at all this. We (wrongfully) assumed that the car had been checked out and brought up to date with services before we bought it. Well we assumed that because they told us that. What they said though when we brought it in is that it looks like it needs brake fluid flushed (for $400) and any more diagnostics than that they would have to charge us to do. Keep in mind that because this car is more than 4 years old, there is no CPO and no warranty. We did buy as much extended warranty we could to cover anything other than maintenance knowing how expensive repairs can get.

We said no thanks and thanks for nothing. Now we have to try to find a 3rd party shop that can do these repairs for us at a fair price - and all within 2 months of owning this car.

Oh and by the way we traded in my 2006 BMW 330xi only because we didn't want to keep paying for repairs on it. They gave us $8,500 for on a trade and had it on the lot for $12,500 the next week. They don't haggle. Don't forget that. The price is the price. And it's fair. Or so they say.

Very disappointing experience Schomp.