Great to do business again with this iconic furnit...

Great to do business again with this iconic furniture store that orginally opened in Grand Rapids in 1889. This store closed briefly in 2010, and in it's reconstituted version still holds some of the remnants of its heyday years when it had a large furniture showroom located in the former East Brook Mall. Their customer service during this time was legendary. One personal example of this that I experienced was when my Mom had purchased a very nice desk as a house warming present. She stored it in her basement for over a year while our new home was being constructed. After the home was finished we discovered that the desk was going to be simply too large for the space. So we went back to Klingman's to locate a desk that would fit. The store not only agreed to exhange the desk at no additional cost, but they also picked up the desk that was in my Mother's basement and delivered the new one free of charge.

We recently had an experience at their store in Holland that began on somewhat of a sour note, but was rectified in the end. We purchased a fairly large book case that was supposed to be delivered on a particular date. I decided to take the day off so I was there for the furniture delivery. The day before the delivery I was supposed to receive a call confirming the appointment and a time window as to when it should arrive. When I didn't receive a call I contacted the store and apparently there was a mix up and I was told that it wouldn't be delivered until the following week. After speaking with the store manager she contacted the warehouse and they made a special trip to the Holland store to pick up and deliver it on the day I had taken off. This type of customer service and willingeness to make things right is almost unheard of these days. Klingman's has again reaffirmed my loyalty to their store and has shown their commitment to world class service.