If I could give less than one star I would. All is...

If I could give less than one star I would. All issues relating to ethical billing and reporting practices have been tossed out the window with this company. Takes an act of congress to actually talk to a person over the phone. Was billed twice for the same item that was an ineligible charge. Statement of benefits from my insurance list total due to provider as $0.00. Called both times I received a bill to tell them that no i do not in fact owe anything if there is an issue to call my insurance company. Instead they reported me to a collection agency over $75.00. Got my insurance company involved. They told my insurance company they would take 35-45 business days to review... Why does it take that long?
Would be nice if these people would just pick up a phone and speak to their customers. Will see how they handle the review of my account and possible written appeal to my insurance company. Shouldn't have to go through this hassle after going through medical/health issues.