Debbie Lamb

Review of The Wyndham Hotel Philadelphia...

I would like to start this review by stating that ...

I would like to start this review by stating that I have never given a hotel a bad review before but in this case there were too many things that weren't right. First, there were four of us, two adults and two children. When we got to the room at about four there were only two towels and one washcloth. When we were on our way out for the evening we asked for towels and washcloths. We were told that they would be sent up. When we came back at 9:30 no towels. We went down to the pool and guess what, no towels. Not only were there no towels but it was also cold and the few guests that were there were also complaining. I went to the front desk and asked for towels and was told that they were in the dryer. At 10:30 my adult daughter went to the front desk and asked for towels whereby the clerk became very rude with her and informed her that he had already told her that they were in the dryer. My daughter hadn't even spoken to this rude gentleman and I had spoken to a woman. About 15 minutes later towels were brought to the pool but several guests had already left dripping wet to go back to their rooms. Meanwhile my 3 year old grandson was sitting on my lap freezing. We get back to the room and still no towels or washcloths. I call again and explain again and am told again that they are in the dryer. How long does it take to dry towels. At the same time I ask for toothbrushes because we forgot two. The towels arrive finally without washcloths or toothbrushes. I ask the gentleman if I could please get washcloths and he got them right away. Gave up on the toothbrushes. Then my 10 year old granddaughter calls me into the bathroom to show me a swear word on the mirror and to tell me that the bathtub isn't draining. When was the last time the mirror was cleaned or the bathtub. I really can't wait to see what tomorrow brings. I would also like to point out that we paid extra money to stay at this hotel because it had a pool for the kids. What a disappointment Wyndham.