Heather Lewis

Review of Youngblood Nissan Chrysler Jee...

Youngblood was the first dealership that I had a t...

Youngblood was the first dealership that I had a test drive appointment with on Saturday. My mom and I got there a little early so we walked around the lot to take a look at the vehicle I was there to drive as well as several others. It was nice to not have someone pounce on us as soon as we stepped out of the car. After a few minutes we were approach by Samantha. Samantha was very friendly and we explained that we were early for our appointment. She welcomed us to come on in where it was cool and that we could start the appointment early. Samantha listened to all of my requirements on features, payment, and interest rate that I wanted. I told Samanatha what my bank had offered me and she instantly said that she was sure she could do better for me. Samantha took down all of my information, not making me fill out any of the paperwork myself. She was so professional and efficient. She then got the keys to the vehicle that I was interested in and said that while my mom and I were gone on the test drive that they would go ahead and value my trade in as well as run my credit check so that all of that information would be ready to discuss after we returned. I test drove the vehicle back to my home for my husband to see. He really liked the vehicle except for the plastic rims on the wheels. When my mom and I returned to the dealership I joked that my husband didn't like the rims (I didn't mind them at all) and Samantha instantly said that she would take care of that. She found another of the same vehicle in the same color but with beautiful metal rims. We then sat down and discussed price and trade in value and everything. She did a great job explaining everything and she really did get me a better interest rate and kept the monthly payment lower than what I had asked. When I told her that I had another test drive at another dealership she didn't seem upset at all. She told me that she totally understood and wanted me to be informed in the comparison. She gave me print outs on the vehicle and even let me compare the two vehicles on a tablet so I would know what questions to ask at the other dealership. She asked that I just call her later to give her a yes or no on this vehicle and if it was a yes she would get it detailed and ready to go before I got back to the dealership. I proceeded to the next appointment at another dealership and had absolutely the complete opposite experience. The salesman was ready to pounce as soon as I pulled in and started his pitch right away. You could tell the other dealership just wanted a sale. I finally was able to leave after them really trapping me there giving me horrible offers for 2 hours. I called Samantha and told her that I did want to purchase with her. She said give to give her an hour and everything would be ready. We came back, signed all the necessary paperwork with Steve who was also very friendly. Then while the vehicle was getting protected with some scotchguard-like stuff she sat and chatted with me and my mom. She was just so friendly through the entire experience. She was never pushy and never tried to upsell me on anything that I didn't want. It was just the absolute best experience I could have ever asked for, especially since this was my first time ever buying a brand new vehicle. If you're interested in buying a vehicle, go see Samantha at Youngblood Nissan!!