Jakub Lewandowski

Review of Shangri-La's Rasa Sayang Resor...

Astonishing greenery with magnificent 200 years ol...

Astonishing greenery with magnificent 200 years old trees, spacious rooms with outdoor baths and serene pool area at the club zone, but the F&B offering lacks flair. Breakfast buffet fruit selection and quality is deplorable, as much as the in room welcome fruit platter. It is time to say no to commercially grown, tastless, imported produce from overseas and embrace the riches of the local markets! Where did the five star hotels get the idea that Green Apples, table grapes (from Australia?), and totally unripe Rock Melons are emblematic to tropical bounty of Asia?! Even the F&B manager admitted that none of the fruit are local...

How about giving your Guests a chance to discover something new, something with a sense of place dear Shangri La? How about replacing an apple that has been sitting in a chiller for at least a month with a cacao pod on the coffee table? Little to eat but at least exciting to look at when entering the room and something your Guests would lovingly steal as a memorable token of their stay!

Not to mention that none of the outlets serves fresh young coconuts, as perfect hydration, that actually grows on the beach and most likely ends up in the bin as garden waste.

Newly repainted (?) balcony balustrade smells terribly in the heat of the midday sun making it impossible to enjoy the outdoor seating.

Big thumbs up for locally bottled in glass complimentary water, next step to take care of the plastic straws and single use, individually packed bath amenities...

It is also the first hotel in 7 years of travels across South East Asia with so many staff present and so few smiles. We were spared one at check out and one more from the security guard at front entrance. Yes we counted...