M

Michael Beshel

4 years ago

I am actually shocked to be writing this poor of a...

I am actually shocked to be writing this poor of a review. This is not what I would have expected from a company with such a high reputation. My wife and I have been here on our honeymoon for about 4 hours now sweating in our jeans during which time we have been treated rudely because they upgraded our room because we re Honeymooners and we don t understand why you re upset. We were to be staying in a private villa secluded from everyone... obviously our preference but are currently in a obviously outdated room in which the bedposts are attached with screws to hold it together where it has obviously been cracked off and also hair on both of our pillows and the sheets themselves. I believe they ve overbooked our room and won t admit it. They ve told us the soonest they can get us in to the correct room is tomorrow. It is so unjust and inappropriate and would love for corporate to reach out to me to rectify my extreme disappointment and frustration to enjoy the rest of my honeymoon as I should with my wife smiling and not crying in the room.

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