The parts department at Ottawa Good Time Centre is...

The parts department at Ottawa Good Time Centre is second to none. I went in recently to pick up a rebuild kit I had ordered and realized that the kit didn't come with a new retainer clip. I had been having an impossible time sourcing this particular clip. Bruce spent close to an hour with me looking through, not only all of their standard clips, but also looking through dozens of other models to try to match it with something in his inventory. Just when I thought all hope was once again lost, he said he had one more possibility. He came back with a bunch of kits that had been in stock for a long time, and sure enough, one of the kits contained the clip elusive clip I was looking for! He tossed it to me and told me to have a nice day. I was completely blown away. Talk about above and beyond!