Jina Zhang

Review of Ignite Payments | First Data

Please don't choose this company. It's like a frau...

Please don't choose this company. It's like a fraud. The sales Andre won't reply you after you make the payment. I paid in full $850+hst with the device. After a week, They have the half price promotion. And I can't get the price match. They promise to refund the penalty for leaving the previous provider. It's half year from now, I didn't get it. I call the support center, and they said that I should find my sales. The sales Andre doesn't pick up phone. WHAT IS MORE, there is a penalty of minimum transaction in a month. If you don't achieve that you need to pay 25 dollars per month. Andre told me that as long as I have 1 dollar transaction in a month, I don't need to pay that. Then I found out that it's $200/day minimum. I didn't see the nunber on the contract they ask me to sign. What a funny company? They sale product based on lie and disappear! Don't ever ever ever choose this company. I'll tell as much as possible people know how horrible the company is. LIER! FRAUD!

More funny story: I called the customer service asking about the penalty. They see my statement and said that see there is a $300 paid through visa to your company. That is the refund. THAT IS THE MONEY MY CUSTOMER PAID TO ME NOT YOU! I KEPT THE RECEIPT!! Are you kidding me FIRST DATA! I would rather paying more to a reliable company than being played around by YOU!