FINANCE GUY STRAIGHT UP ADMITTED TO ADDING A $2000...

FINANCE GUY STRAIGHT UP ADMITTED TO ADDING A $2000 WARRANTY WITHOUT INFORMING US. I could write a long review but I'll get to the main point as fast as possible so to not let this dealership steal any more of my time or try to steal more money. I went in Sunday to buy a car for my wife. After 3 and a half painful hours we finally got the price to a reasonable number with monthly, down and number of months agreed upon. Since the car was for my wife my signatures were not required so I took my tired and hungry 1 and 3 year olds home to eat trusting my wife was in good hands. Fast forward 3 days later this random thought pops into my head to check the contract to be sure the numbers were right. Sure enough 3 extra months were tacked on to the terms basically adding an extra $2000 to the back end. I spoke to a manager who in turn had the salesman call me. The salesman and I had a back and forth ending in him saying he didn't remember discussing the number of months we wished to finance for even though that was all we discussed for 3 hours. He insisted the deal was done correctly. He had Steve the finance guy call me. So here's what happened. Steve added an interior exterior warranty to the contract without telling my wife and ultimately adding 3 months (over $2k) to the contract. How do I know? He straight up told us to our face when we showed up to sign the new contract. My wife reminded Steve that she declined the additional warranties offered by him when signing. His response. He brazenly told us the 3 months were because he added this warranty "because he thought she would want it". At least dude was honest. No apology stone cold attitude. He literally tried to steal from us. We had no warranty paperwork and since he decided not to tell us about it we could have never used it if needed. Cherry on top is that the salesman that we trusted seemed to help cover this up by acting like he had no clue as to what had happened arguing the agreement was correct. Tried to steal my money and half a day with no apology from anyone. Un friggin believable!

UPDATE: I took Debbie (customer service) up on her offer to give her a call to share my experience. She informed me that our experience with Steve trying to rip us off was not normal operating procedure and she seemed genuinely concerned about the situation. She said she would have Steve's manager call as well as to fix an item that was committed to us and nobody had called us back on. 3 weeks went by with not call on either issue. I called Debbie back and she apologized and admitted she forgot. I can accept that and appreciated her honesty. Steve's boss called me and I had a very similar conversation. She said she didn't fully understand the situation the first time around which is odd since she read my review above which was very clear and said now that she understood more fully from my perspective and they would have another review of the situation. I went in the next week to have my service issue addressed and guess who was sitting at his desk. "Old Dog" Steve likely still ripping people off from his desk. I also messaged the Owner/GM through the company website a couple weeks back with no response.

THIS COMPANY LACKS INTEGRITY AND ETHICS AND IT WOULD SEEM THEY TRAIN THEIR FINANCE TEAM IN THIS PRACTICE ALLOWING THEM TO RIP OFF THEIR CUSTOMERS. STEVE HAS CLEARLY BEEN AROUND THE BLOCK AND I WONDER HOW MANY PEOPLE HE'S RIPPED OFF OVER HIS YEARS AND HOW MANY MORE HE WILL GET??? DON'T LET THIS BE YOU!

MY ADVICE STEER CLEAR OF COURTESY CHEVROLET. TOO MANY OPTIONS OUT THERE TO HAVE TO DEAL WITH CORRUPT COMPANIES THAT LACK INTEGRITY.