Roman Rivas Review of RockAuto, LLC
Let s see where do I begin are the prices good ye...
Let s see where do I begin are the prices good yes I d say so however they get you with shipping fees and use shipping companies that are not reliable at all. I purchased a car hood, headlights and a front bumper from them. Purchased on Sept 22 and received on Oct 1. The shipping company dropped the packages off infront of my house and forged a signature. Rock autos policy is to unwrap and inspect parts before signing or your liable for your products. Real head scratcher when the items are boxed in multiple boxes and the items are huge let alone dropped infront of your house. On oct 9 I was off and managed to have some free time to install the parts I ordered. To my dismay I found the front hood to be damaged. Appeared as if the shipping company walked all over it. Here s the displeasure, absolutely no one to talk to! Everything is automated or through email. The representative who responded to me could careless about my situation regardless of me explaining how I never signed for the package and how it was forged and dropped off. How I m just a do it your selfer who doesn t own a shop where I have time to inspect the items immediately. Right now I have yet to get a reply from them in regards to why the shipping company forged a signature or any type of reasonable explanation. I m in the middle of filing a dispute with my credit card company. Check the site for yourself no phone number! It s terrible!! My advice/suggestion. I purchased my remaining parts needed to repair my vehicle from eBay and Amazon both sites which cater to you the buyer. Both site offer the same prices if not better then Rock auto with a return policy and better customer service. I do not recommend Rock Auto at all!!!
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