I called to get assistance with purchasing a part ...

I called to get assistance with purchasing a part I've purchased in the past, due to hitting a deer... and it makes me so mad when I can't speak to a live person to get help. "Customer Service" is online only! What the heck?! Customer service/Good customer service is so hard to come by! I LOVE it when I'm able to get one on one, face to face or voice to voice (with a person and not a machine). Grr!