In January my Ford Escape had a coolant system iss...

In January my Ford Escape had a coolant system issue. Brown Bros fixed it promptly. In March I had another diagnostic light alert so booked appointment to have another look. I was told it was a similar but different problem the computer hadn't mentioned the first time. It was fixed while i had a loaner car. All good and service fellow, Ryan got the diagnostic charge waived. I was unhappy with the costs for labor as I felt if it had been accurately diagnosed the first time all would have been done simultaneously. I asked to speak with service manager who understood and very pleasantly waive the labor cost.

While not thrilled regarding the cars reliability after only 80K I was very happy with Brown Bros. service department.