I have been going to Grace Clinic for many years. ...

I have been going to Grace Clinic for many years. They have always been kind and professional. I liked the fact that you could have labs, imaging and see a doctor all at the same place.
Let me tell you today that was NOT the case. I had an appointment at 3:00. The day before they called to bump my appointment time to 2:00. Ok. I really wanted it later because I do have to drive over an hour and that s just less time I have to miss work. So, I arrive at 1:30 and am seen quickly. The doctor and I decided to go ahead and do some lab work. I went directly to the lab and was told that my orders hadn t been sent down yet. I sat and waited. 20 minutes pass and I was never called back up to the reception area. However, the people at the reception area didn t seem to mind as they discussed things LOUDLY that should NOT be discussed in a professional office. Irritated at this point I went back up to the reception desk and was told I could go back upstairs to the doctor s office and inquire about my labs. So I did. I was told they were sending them directly. I go back Don to the lab and wait again. After waiting for 50 minutes for my orders, I gave up.
I did ask to speak to a supervisor. The supervisor didn t really seem to care. He put it off on the doctor. If you are a supervisor, your job is to look in to a complaint. I was also given the excuse that they have a new system. Just pass the buck. I left without having labs drawn. I guess I will be looking for new doctors! Changing to Covenant was a BIG mistake!