Check-in was great, the porter was excellent and s...

Check-in was great, the porter was excellent and so fast, that we weren't ready only 5 minutes after calling for him. Our flight was 3 hours late from Oslo, so we checked in at ~ 1 AM, and then the fire alarm/smoke alarm went off at 3 AM waking us up, and my mom who stayed in a separate room thought it was a wake up call, so she got up, showered and dressed at 3 AM, and was exhausted for the rest of the trip. When we asked what happened, we were told it was a guest using a steamer. This can't be true, since a steamer uses water and does NOT create smoke. Ridiculous. No communication and no help when we brought this up when we checked out. We were told we would get an email or call from the manager since he wasn't available. Why was the manager not available? You have managers at all times, so why could this person not be contacted? You have a beautiful hotel, and it is quite convenient, but for the high price, we expected better treatment.