Dax D'Orazio

Review of Canadian Tire, Sault Ste. Mari...

Normally, I'd keep this to myself, but given my te...

Normally, I'd keep this to myself, but given my terrible experience, others who are considering using the Canadian Tire automotive department should beware. I'm not surprised to see countless other reviews and comments related to poor communication, non-existent customer service, and opportunistic and unnecessary up-selling. Unfortunately, this was also my experience. I wasted close to an entire afternoon due to poor communication (called to come back to remove a carseat that had already been removed, and then waiting without any timeline conveyed). From what I observed, the issue is just woeful management. There is no way a responsible manager would allow customers to come in and out daily and have such terrible experiences (and not do something about it). It's a stressful time, and I'd like to think that everyone is doing their best, but some very small changes to the way things are done here would make a huge difference. Also, if the owner and/or manager is reading this, you don't need to apologize and offer me a phone number to call. I tried calling the number ahead of time (I saw it on other reviews) and it's just the general national line, with no direct route to staff that handle complaints. If you peruse the ample negative reviews here, you already have everything you need to move forward with changes (rather than wasting more of my time).