When I visited Espresso House on September 6, 2018...

When I visited Espresso House on September 6, 2018, I was not satisfied with the visit, because I have been so before.
So instead of being "woody" for unruly 39 kronor coffee, I conveyed my views directly to the company and was compensated. They showed Goodwill, therefore they get a new chance - for everyone can make mistakes and everyone is entitled to a new chance.