This dealership / repair shop is a bit of a conund...

This dealership / repair shop is a bit of a conundrum to me. The communication and the efforts they make to get you into the store or the shop are incredible. The follow up after your service is done and getting you your car is also incredible. But often times I find that the repairs take way longer than they initially estimate for. I also find the shopping experience usually leaves me with a feeling that I need to be shopping elsewhere.