This hotel is set in lovely grounds and the room w...

This hotel is set in lovely grounds and the room was pretty nice. However quite a few things really let this Five star hotel down in no particular order:
1. Rooms not very well soundproofed. Could hear people very easily next door as was given a room with an adjoining door. Strangely for a five star hotel you are also given freeze dried Nescafe in your room rather than any attempt at something vaguely nice.
2. We stayed two nights and spent three days in the spa. By day three we found the same tissue in one of the showers that was there on arrival. Same for a packet of toothpicks by the outside pool (i.e. you need to sort your cleaning out guys!!!) On one day the steam room was also out of action simply because it absolutely stank and people just left as soon as they opened the door. This can happen if someone decides to go to toilet in there but the response was far too slow.
3. In the three days we were there the jacuzzi was out of action seemingly with no urgency to get it fixed.
4. One of the morning breakfasts we were going to be squeezed in the most ridiculous room shoulder to shoulder with other guests and have to stand in a long queue snaking in between tables to serve hot breakfast for ourselves from buffet trays. Thankfully it was so full that we went downstairs and ate in a much nicer room where we were actually seated and people took our orders.
5. Unfortunately though, the cooked breakfast was really not good. The veggie breakfast seemed like all frozen food. Sausages anemic. The coffee was like water. Some of the fresh fruit from the buffet was also still frozen.
6. Some of the reception staff could maybe pretend to enjoy working there a bit more?

Nice hotel if you can look past these things but when you check in to a five star hotel and paying five star prices it's kind of hard to.

To me seems more like a low to average four star in a nice building.