Jamile Mack

Review of Clean Crawls

**Update #2: The team has warrantied the work. Ver...

**Update #2: The team has warrantied the work. Very professional and on-time. There were a couple of things that were missed originally and after the experience with the front receptionist was resolved the team could not have been more pleasant to work with.

****Update: Specialist called me and was very pleasant. Assured me that there was a warranty on the work they did and that they would work with me to get this resolved. Much better experience and I will update after the issues are resolved.
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Worst customer service and they do not guarantee their work whatsoever. Patty, their receptionist, is a special kind of non-helpful person. We used Clean Crawls and paid over $4K for rodent entry point repair, removal and installing new fiberglass and wrap in the subfloor of our house. This was done in March and now that the weather has gotten cold that work was worthless as the rodents are back and Clean Crawls has clearly stated that they, "...do not warranty any of the work that they or their subcontractors do and that is why customers must sign up for ongoing service." That is an absolute joke give the price tag and the work that was done. I do not recommend this vendor as there are many companies that will make every attempt to do right by their customers especially in circumstances of this monetary price point.

It would have been a much different conversation if they would have offered to send someone out to help, but the first thing out of Patty's mouth was we don't warranty anything we do and you must be on an ongoing plan for us to do anything in this situation.

Sincerely,

Unhappy former customer