They really don't deserve one star but I couldn't ...

They really don't deserve one star but I couldn't post without doing it. We have been with Service America for over 10 years! Not sure where this company took a bad turn but we are cancelling our contract today. Our oven has been broken since September 2017!!! 2017!!!! We called them last year and they came out after missing three appointments where I stayed home from work only for them not to not show up or cancel after their appointment time. One time they were supposed to call me to tell me when they were on their way and it rang twice and by the time I raced over to get my phone, they had hung up. When I tried calling them back, there was no answer. I called the company, waited on the line for another 20 minutes, got dispatch on the phone and they told me I would have to reschedule since I did not answer the phone!!! Multiple times we waited at night for them and they also failed to show! Who has time for this nonsense and their complete disregard for anyone's time?

But I digress! We were told last year that the part to fix our oven had been on back order and we would have to wait for it. We called every month and they would tell us to wait and it should be in soon. It was starting to get ridiculous because we paid for this warranty and no where did it say anything about waiting extended periods of time for parts! By June of 2018 we had had enough. They offered us $400 for scrapping it (It's a $2700 double oven). We would agree to the $400 scrapping fee as long as they reimbursed us for the one year service we didn't get. They were supposed to call us back on that and they never did.

So today, we had our final conversation with them after they told us they stopped manufacturing the part, and because we had refused the $400 (which we never did because they were supposed to call us back and they never did), they were not going to give us anything for our oven, our time, and all the aggravation this whole situation caused.

I spoke to multiple employees who promised they would help and they never did. They promised they would call us back and they would not call us back with an answer. Multiple people gave us their extensions and when we would call, they wouldn't call us back and if they did, they would tell us they are waiting to hear back from their supervisor. Then I never heard from them again. This is by far the worst customer service I have experienced in my life. No accountability, obviously no respect for anyone's time or situation, and no remorse for failing to fix the situation. I am appalled by their treatment, and after reading their bad reviews, I am surprised they are still in business.

They never used to be like this. We were at one time pleased with their service. Over the years though, our dishwasher was damaged because of their repairs as was our washing machine dented by the technician who did not know how to take it apart. My husband made him watch a Utube video on how to do it! That should have been an indicator right then to cancel our contract.

I won't miss them. I won't miss the hours wasted on the phone trying to get a hold of someone who won't do anything to help. I won't miss the cancelled appointments after waiting all day for them to show up. I won't miss rushing home after interrupting dinner with my husband in time for them to call in "sick" and cancel that appointment for the next day.

Good luck to all of you who decide to stick with them, because like us, we focused on the principle of the matter since we paid so much money for our contract. Cut your losses. Your time is money. Now you know what bad service looks like and you can avoid companies like this in the future. We certainly will.