Anjali Kumar

Review of Reebok Sports Club NY

I have been an all access Equinox member since the...

I have been an all access Equinox member since there were only 2 locations in the country, back in the early 2000s. I have had various memberships, some corporate, personal, etc...
I called the Equinox Sports Club NYC in summer to see if I could have a day guest pass to try the pool. I specifically said I want to only swim and not use the gym. I normally go to the Columbus Circle or Greenwich Ave pools but a friend told me that the pool here was great.
When I called I was told that I could try the pool for a day for a $70 fee.
WHAT? How do you expect me to join and pay a premium over and above the all access fee when you won't even let me try the pool one time?
I spoke to management and they reduced the fee from $70 to $35, seriously? Forget it. Your exclusivity is not that exclusive. You are a GYM, nothing more.
In my travels to Southern California, which are about 4 times a year, I called the Sports Club in Westwood and was told to come in and that they will give me a free day pass. When I arrived, they were SO nice, they gave me a tour and said anytime I am back in CA to call in advance and they will have my guest pass waiting, FREE OF CHARGE!!
NYC Sports Club guess what? you have zero sense of client service or business acumen. You would actually make tons more money if you used your brains and gave long standing equinox members a single day pass to check out the club. I was ready to pay the premium over the summer and so were 2 of my friends that were planning to join. Luckily for them, I steered them away from your club and toward other Equinox clubs:) Happy Holidays!!!