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Brian Ketterer

4 years ago

I think this particular Ritz Carlton provides real...

I think this particular Ritz Carlton provides really excellent first rate service and the rooms are generally spacious and comfortable. Every one is friendly and accommodating. I think they go above and beyond, and while the St. Regis in NYC is still my favorite of the brand luxury hotels to stay at, the Ritz is always excellent. I will note one trend that has started since Marriott became the dominant force in managing the RC -- the lounge quality is dipping in the food department. The RC Cleveland food was down right awful and the last time I was at this property it was just.... ok. it seems others have noticed as well. It's to justify $150 a night for mid level food and a few perks. While it's nice I question whether worth the add on at the moment. Still -- I do love this property and despite that tiny flaw, I find it a first rate hotel.

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