Came in for our free oil change (which we paid f...

Came in for our free oil change (which we paid for in dealership fees when we bought the car). Made an appointment for 830am, waited in line in the car, 20 minutes. As we approach the line we see this guy checking tire pressures with his pants below his butt & underwear hanging out. 20 minutes later someone finally approaches us to try to check us in. We tell him we re here for an oil change and we have an appointment (he walks away) someone else comes up asked if we ve been helped we tell him the same thing. We are FINALLY checked in. Well 2 hours later we asked how much longer it would be and they haven t even touched the car. The lady at the desk called the service guy over and after speaking to him he said they have a new scheduling system that overbooks them and they fall behind and can t keep up. Now 2 1/2 hours later they are finally working on the car. 3,1/2 hours later we re on our way home. Never waited so long for an oil change. 3 1/2 hour wait for a simple oil change.