The receptionist Alexia was so rude to me over the...

The receptionist Alexia was so rude to me over the phone. I wanted to pick my dog up because Lort Smith didn t know what was wrong with her and take her to the specialist who was waiting to see me. She said I could not pick my dog up without making an appointment . When I got there, she tossed my lame dog who can t walk into the dog pram and she was facing the wrong way around. When I told her she twisted my dog around in the pram and threw the discharge notes in the pram and said There s your dog . My dog can t walk. She displayed cruelty to animals. It s captured on CTV at 7.20pm on 26/11/18. The lady sitting near me could not believe it! I am going to contact management tomorrow. She should not be working there. I will never go there again. Imagine how they treat your beloved animals behind closed doors. It s an absolute disgrace. Beware of the Lort Smith Animal Centre! Do not go there if you know what s good for you and your pet! Absolutely appalling behaviour!