Christian Savaria

Review of Gary Rome Kia and Gary Rome Hy...

Went to Gary Rome today for a free recall service ...

Went to Gary Rome today for a free recall service on my wife's Elantra. Not long after I handed over my car, I was told tht they recommend an alignment to which I agreed that they can perform for the approximately $85 charge. A while later I was informed that the complimentary inspection revealed that I am in need of replacing my cabin and engine air filters which they were happy to quote for about 7 times what each can be purchased for at AutoZone. How do I know the cost of these filters, because they are both brand new. I did not call them out or ask that the technician show me for fear that maybe in the month since I changed them perhaps a mouse crawled inside both and made nests or some other unforeseen reason. I declined the replacement filters and decided to confirm after pulling out of the parking lot. Attached are the pictures of the filters that Gary Rome Hyundai of Holyoke attempted to get me to replace at their dealership today. Upon removal of the glove box to investigate I found that not only are both of these filters gleaming white, but the technician also left the cabin filter housing open, which of course would have negated its usefulness entirely for the next 60,000 miles had I not found out it was open. After my service it was disclosed that they were not able to perform alignment on the rear wheels without replacing $520 worth of components that were seized up and that would be $85 for my four wheel alignment. However, after bringing this to the attention of the service manager, I was able to knock it down to paying for the two wheel alignment I actually received.