I have sent 3 emails since August 22 to ASICS conc...

I have sent 3 emails since August 22 to ASICS concerning a defective running shoe including the required Warranty Submission form. I still have not received any communication from ASICS. I am so disappointed that a company treats it's customers this way. There is no excuse for this lack of support for their products. I recently dealt with a smaller company on a warranty issue and was contacted immediately and had the problem resolved quickly. ASICS has the worse customer service that I have ever had to deal with. Although I love their running shoes, it may be time for a change to a different company.