They are the top of their market in what they do, ...

They are the top of their market in what they do, of course. That doesn't mean they are the best. Primarily rooted in hospitality and now MDU/student housing markets, they have a diverse portfolio. It is notable however that they also do not have a perfect track record either. From conflicts with Sales to hang ups on installs to poor support. They have great faith and effort, but they're growing far too fast without consolidating internally and it is showing now. When there is statements being made where if a media panel switch dies out, you're better off buying your own solution than waiting on support to mend the issue, there is clearly a deeper issue at hand.