J

Julie NYC

4 years ago

Thanks for replying, it doesn't change the fact th...

Thanks for replying, it doesn't change the fact that the facility is barely clean. The aerobic room and gym areas never smell clean. the wipes holder has been broken at the AR for a long time, the sinks in kids locker room don't work properly and the locker rooms are still wet, and dirty 90% of the time. when things break, it takes months for you guys to repair: from showers, changing table, hooks, etc. The pool and the pool staff is the ONLY great thing about this location. Customer service also doesn't care about the individual customer concerns. Otherwise a lot of things would have improved already

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