Ordered a carburetor for my snowblower on their we...

Ordered a carburetor for my snowblower on their website. They gave me a tracking number the next day. The part still hasn't left the warehouse 2 weeks later. I called 1 week into the order, and the customer service rep said it should ship out in a day or so. Its still not here, its the middle of wintertime and I have a snowblower I can't use.