Nick Beaton

Review of Rack & GO LLC

I ve been here a few times and it s obvious that t...

I ve been here a few times and it s obvious that the owner cares about the customer experience...he or she seems to hire only friendly experts. I had a big install without an appointment a few months ago...the young guy (maybe 20?) really knew his stuff and then installed a rack and two bike mounts. He literally RAN whenever he needed to get something or answer the phone.

Then recently, I had a problem with an old cargo box. I remembered how knowledgeable and helpful they were so I figured I d swing by and ask. I got lucky...a THULE rep happened to be there and the store guy and they really wanted to solve my problem. Very helpful. I was lucky to have the whole box replaced because the Thule rep was there...it was several years out of warranty. But the Rack & Go guy was willing to fix it if the Thule rep wasn t able to swap it.

Anyway, it s become rare to have such service and This store should be commended!