Management offered a tour around the store to my d...

Management offered a tour around the store to my daughter's pre-K class and instead, refused a tour or assistance when they arrived at the store. Then claimed the 4 year olds were too rowdy when the teachers later called to complain! They need to respect ALL customers - the class planned to be customers and I was too. No thanks. If management expects perfectly behaved 4 year olds they're nuts. And to promise a tour then say "NO" when they walk in the door? How can I expect good service is management isn't on board with treating ALL customers with respect? Never again. Maybe the Grandview store is better but I will stick with pet stores instead of the watery depths here.