One of the worst experience to be honest. Short on...

One of the worst experience to be honest. Short on staff, very chaotic, not enough waiting area for the patients themselves, forget about visitors. Also, very little privacy and it is so embarrassing to share your condition and be administered in front of everyone watching. I have visited this place three times (couple of times with my son and once with my nephew) and each time it was a horrible experience having to wait for more than 6-7 hours. I felt so sad looking at the little ones having to wait for the same amount of time as well. Please take this feedback very seriously and I request and urge you to think about establishing a separate emergency unit for infants and toddlers at the very least. The experience has been so harrowing that each time I am advised to visit Mackenzie Health Emergency Care I dread coming here and almost do not want to come. I hope other than receiving a "THANK YOU FOR YOUR FEEDBACK" note, the management will seriously do something about improving the effectiveness and the efficiency of this hospital's emergency care dept.