If i could give 0 stars i would. We were with them...

If i could give 0 stars i would. We were with them about a year, didn't know much better as we were a newer company. Okay, hire a new employee, it takes over a MONTH to get the correct information in the system by our " Payroll Specialist" which mind you changed as often as possible so we never really knew who was handling our account. Now this employee is told they will receive a check, nope. No check sent by Prime Pay, so we are told to write a check. No problem, they will get everything handled. Okay, next pay period, told the Direct Deposit is going through, nope sorry... the payroll specialist has not input information correctly, so the payroll is being hunted down because no one can seem to find it. After this , we decide to leave and go to ADP( about $10 bucks more , but 0 headaches) Now this is end of Sept. We receive a bill , November and December... Nov, they are told not to take any money out of the account and to please correct their system to reflect that we have left. Great, or so they say , we are all taken care of. Come December they invoice us for over $100 for an inactivity fee and a data storage fee... Call, no one gets back to us , send an email, receive email that money will not be taken and that they are "handling the problem" Okay, Monday comes and oh look at that they debited my account. Call and the problem was never rectified by the employee who said they would take care of it on Friday, and she is out of the office. Now, my bank is ready to file Fraud charges, as we have emails stating this will all be handled. Lets see if they actually correct the problem this time, with the bank going after them for Fraud. If i were you, pay a bigger company... surprisingly you get better customer service and so many less headaches. I will not be recommending Primepay to my enemies.