Theater and show really fantastic, you can not say...

Theater and show really fantastic, you can not say the same about the service. I lost a scarf, I asked for masks the same evening and I was told to come back the next day. When I returned to ask they did not know how to help me much, I was told that the scarf was probably mistaken for a dirty and thrown cloth. I thought they had at least a better service for these small accidents that could happen.